AI Email Assistant
An inbox that sorts itself and never forgets a follow-up.
The AI Email Assistant can work through shared inboxes such as info@ or sales@, sorting messages, drafting replies in your tone, routing work to the right team and reminding staff when a customer is still waiting.
Photo: Shixart1985, CC BY 2.0
Capabilities
What it can do
Inbox triage
Can label and prioritise incoming email by type, such as enquiries, orders, complaints, invoices and spam.
Drafted replies
Can draft responses using your own information and wording, ready for staff to review and send.
Follow-ups
Can track threads waiting on a reply and prompt staff, or send an agreed follow-up, before a customer goes cold.
Routing
Can forward each message to the right department or person and note who owns it.
Summaries
Can summarise long threads and attachments so staff can act quickly.
Human approval
Can be set so nothing is sent without a staff member approving it.
How it works
A clear path from first conversation to go-live.
- 1
We review a sample of your inbox to understand the common message types.
- 2
We write the routing rules, reply guidelines and approval settings with you.
- 3
We run the assistant alongside your team, drafting only, until you are happy with the results.
- 4
We switch on the agreed automation and review it regularly.
Industries
Where this works well
Professional Services
Paperless client onboarding, e-signatures and automated follow-ups.
Hospitality & Restaurants
Online and phone ordering, payments and synced menus, so staff can focus on guests.
Logistics & Maritime
Contractor portals, digital paperwork and automated updates that keep operations moving.
Retail
Websites, online stores, payments and connected systems for shops with one or many locations.
Find your weak spots
Not sure where AI would help most? Start with an assessment.
We look at missed calls, slow follow-ups, late payments and manual paperwork, then recommend the fixes worth deploying first.
Talk to us about AI Email Assistant.
Every engagement is quoted to your needs. Contact us for a quote or book an assessment.
Or call +1 (202) 410-6806