Managed IT & Monitoring
Systems watched, issues handled, support close by.
We monitor the systems we run for you, alert our team when something needs attention, and provide ongoing local support and changes.
Photo: Holiday Point, CC BY 2.0
Capabilities
What's included
System monitoring
Phone systems, ordering lines and integrations checked continuously.
Alerting
Our team is notified when something fails or needs attention.
Ongoing support and changes
New staff, holiday hours, menu updates and fixes handled by a Nassau-based team.
How it works
A clear path from first call to go-live.
- 1
We agree what is monitored and how you'll be contacted.
- 2
We set up monitoring and alerting.
- 3
We respond to issues and changes.
- 4
We review regularly and recommend improvements.
Platforms
3CX · Twilio · Square
Customer stories
Managed IT & Monitoring in practice
Gaming & Entertainment
A Bahamian gaming operator runs one hosted phone system across its head office and branches.
A hosted 3CX system with 47 extensions, and an AI receptionist on the main linethat routes callers to the right department, branch or extension.
Read the story →Logistics & Maritime
A freight and logistics company moves to a hosted business phone system with a local 242 number.
A 19-extension hosted 3CX system with a local 242 number, set up, activated and supported by Formartiq, with ongoing AI and service management.
Read the story →
Construction & Industrial
A Grand Bahama industrial group answers its main lines with an AI receptionist on a hosted phone system.
A hosted 3CX department with its own SIP trunk and local 242 numbers, an AI receptionist on the main line, and an ongoing automation engagement.
Read the story →
Logistics & Maritime
A Freeport maritime services company connects its business lines to a hosted phone system and trials AI for customs paperwork.
A carrier SIP trunk connected to Formartiq's hosted 3CX, with Formartiq handling testing with the carrier,, and a trial AI assistant that drafts customs classifications for broker review.
Read the story →
Security & Monitoring
My Alarm Guy gets independent, off-site monitoring that pages staff when its alarm feed goes quiet.
An off-site monitoring service that checks the alarm monitoring system around the clock and alerts staff by SMS, phone call and team chat, alongside a hosted phone system and automated customer messaging.
Read the story →Industries
Where this works well
Security & Monitoring
Independent monitoring, alerting and automation for alarm monitoring and security operations.
Learn more →Gaming & Entertainment
Reliable, monitored systems for operators that can’t afford downtime.
Learn more →Hospitality & Restaurants
Online and phone ordering, payments and synced menus, so staff can focus on guests.
Learn more →Talk to us about managed it & monitoring.
Every engagement is quoted to your needs. Contact us for a quote.
Or call +1 (202) 410-6806