The challenge
The customer is a group of companies based in Freeport, Grand Bahama. The group needed a professional way to answer its main business lines and a phone platform that its related companies could share, along with help automating day-to-day operations.
What we built
Formartiq set up a dedicated department on its hosted 3CX platform, connected through the group's own SIP trunk carrying several local 242 numbers.
- An AI receptionist answering the main line
- Staff extensions for the group's companies on the same hosted system
- Separate numbers kept for each company where customers already know them
- An ongoing engagement to automate operational work for the group
How it works now
Calls to the main lineare answered by the AI receptionist on the hosted 3CX system, and staff from the group's companies work on the same platform. Formartiq manages the system and continues to work with the group on automation.
